Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
5.6/10
Guest rating
Rooms
5.8
Location
5.4
Service
5.0
Dining
6.0
Guest reviews
5.6/10
based on 5 reviews
7.1
7.1/10 based on 21 reviews
George
United States of America,
February
2025
5.6/10
The room I stayed in was spacious and had a comfortable bed, which I appreciated. Unfortunately, many things didn't work properly, and communication with some of the staff was a challenge. Additionally, I encountered issues with a taxi booking that caused me stress before my flight.
Rooms
7.0
My Deluxe Double Room was large with a comfortable bed, but some amenities like the bathroom TV and bathtub jets didn't work.
Service
5.0
While one friendly staff member tried to help, overall, the service was lacking; I faced rudeness and confusion when asking for assistance, particularly regarding my taxi.
Location
5.0
The hotel didn't have local tourist maps, and the staff seemed unaware of nearby subway stations, which made navigating a bit difficult.
Dining
Facilities
5.0
The hotel's facilities were disappointing due to the malfunctioning spa tub and lack of local maps.
Nicole
United States of America,
January
2025
5.8/10
My stay at the Wiz Hotel in Paju was quite disappointing. While I appreciated the spacious rooms with comfortable beds, the service left a lot to be desired, significantly impacting my experience. I had high hopes for my wedding anniversary weekend, but the rude staff and malfunctioning amenities really overshadowed the positives.
Rooms
5.0
The Junior Suite with Canal View was large and had a comfortable bed, but unfortunately, the spa tub did not work during my stay.
Service
5.0
I found the service to be very rude and not accommodating. My experience was marred by an unhelpful staff member who was extremely rude when I tried to use a card for room service.
Location
6.0
The location is nice, but I did find it surprising that staff weren't aware of local subway stations, which made getting around a bit challenging.
Dining
7.0
The dining options weren't mentioned during my stay, but I did enjoy some artisan bread I tried on-site.
Facilities
5.0
While the Junior Suite was spacious, many facilities, like the jets in the bathtub, did not function as intended.
Brad
United States of America,
December
2024
6.0/10
I stayed at the Wiz Hotel for two nights and was disappointed with my experience. The room was large and the bed was comfortable, though several amenities like the spa tub didn't work. The staff's rudeness and poor customer service really overshadowed the positives.
Rooms
5.0
The Junior Suite with Canal View was spacious, but the spa tub was out of order during my stay. I later moved to another room with similar issues.
Service
5.0
Unfortunately, my interactions with the staff were quite negative. They were often unhelpful and rude, especially when I needed assistance with room service or taxi arrangements.
Location
6.0
The location was decent, though I found it concerning that staff were not aware of local subway stations which made getting around more complicated for me.
Dining
5.0
I did not have a chance to explore the dining options thoroughly. However, the experience with room service was less than satisfying due to staff attitudes.
Facilities
5.0
The facilities could use improvement, especially with the functioning of the spa tub and TV, which added to my frustration during my stay.
John
United States of America,
December
2024
5.6/10
My stay at Wiz Hotel had its ups and downs. The room was spacious and the bed was comfortable, but I faced multiple issues, from a non-functional spa tub to challenges with staff service. Overall, it was disappointing, especially as it was meant to be a special occasion.
Rooms
6.0
The Junior Suite with Canal View was large and had a comfortable bed, but the spa tub didn't work during my stay.
Service
5.0
Service was quite frustrating. staff were generally rude and not very helpful, especially when I needed assistance with room service and taxi arrangements.
Location
5.0
The location was decent but I found it concerning that staff were not aware of local subway stations.
Dining
6.0
I didn't have a chance to try much food, but I did enjoy the fruit juice from room service.
Facilities
5.0
While there were a few amenities, like the spa tub, most did not work properly. it was a letdown.
John
United States of America,
October
2024
5.0/10
I had a mixed experience at Wiz Hotel. On the positive side, my Deluxe Double Room was spacious, and the bed was quite comfortable. However, I faced multiple issues, including a malfunctioning spa tub and rude service from some staff members, which overshadowed the positives.
Rooms
6.0
The room was large and the bed comfortable, but the spa tub didn't work.
Service
5.0
Communication with staff was challenging, and some were quite rude, especially when I needed assistance with my taxi.
Location
5.0
The hotel location is decent, but the staff's lack of knowledge about local subway stations was frustrating.
Dining
Facilities
5.0
The facilities were a letdown as the jets in the bathtub and TV in the bathroom didn’t work.